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Terms of Service
1. Acceptance of Terms
By accessing and using Nuvia Clean's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.
2. Services Description
Nuvia Clean provides mobile interior car cleaning services at customer-designated locations. Our services include but are not limited to:
- Interior vacuuming and surface cleaning
- Seat & carpet shampoo and steam cleaning
- Leather cleaning, conditioning, and fabric/leather protection
- Specialized treatments (pet hair removal, stain extraction, odor elimination, etc.)
3. Booking and Scheduling
- All bookings are subject to availability and confirmation
- A deposit may be required to secure your appointment
- Appointments can be rescheduled up to 24 hours in advance without penalty
- Cancellations within 24 hours may result in forfeiture of deposit
4. Service Location Requirements
Customers must ensure:
- Adequate space for our mobile unit to operate safely
- Access to water and/or electricity when required
- A safe and legal parking space for the service duration
- Clear vehicle access (no blocked driveways or tight spaces)
5. Payment Terms
- Full payment is due upon completion of services unless otherwise agreed
- We accept major credit cards through our secure payment system
- Prices quoted are estimates and may vary based on vehicle condition
- Additional services requested during the appointment will be charged separately
6. Liability Limitations
- Nuvia Clean is not responsible for pre-existing damage to vehicles
- We recommend removing valuables from your vehicle before service
- Any claims for damage must be reported within 24 hours of service
- Our liability is limited to the cost of the service provided
7. Satisfaction Guarantee
We stand behind our work. If you're not satisfied with our service, please notify us within 24 hours and we will make it right or provide a refund.
8. Weather Policy
Services may be rescheduled due to inclement weather at our discretion. Your deposit will transfer to the rescheduled date.
9. Privacy Policy
We collect and use information as described in our Privacy Policy, including to fulfill bookings, process payments and communicate about services. Service providers may process information to support these services. We do not sell personal information or share mobile information or messaging consent with third parties or affiliates for marketing or promotional purposes.
10. Changes to Terms
Nuvia Clean reserves the right to modify these terms at any time. Continued use of our services constitutes acceptance of updated terms.
11. Nuvia Clean Booking Updates
South Haven Detailing LLC dba Nuvia Clean operates the Nuvia Clean Booking Updates SMS program.
By providing your mobile number, checking the optional SMS consent box and submitting your booking, you agree to receive transactional text messages from Nuvia Clean about that booking at that mobile number. The checkbox is unchecked by default and appears only on the final review screen, immediately above the confirmation controls. Your choice is recorded when you submit the completed booking using "Confirm Booking" or "Pay Deposit & Confirm". Consent applies only to that booking and number; a later booking requires its own optional consent. Merely entering a number, checking the box or accepting these terms does not enroll you.
Program description: Booking confirmations, appointment reminders, reschedule and cancellation notices, arrival and service status updates, and booking payment requests and receipts for the booking you opted into. We do not send marketing or promotional text messages.
Before the first booking update, we send a subscription confirmation identifying Nuvia Clean, message frequency, rates, and STOP/HELP instructions. If texting is temporarily unavailable, we record your choice with the completed booking and send the subscription confirmation before any booking texts when service is available. Booking communications are sent by email while texting is unavailable.
Message frequency: Message frequency varies with that booking. A typical booking generates a confirmation, a reminder, and a message if something changes.
Cost: Message and data rates may apply. Nuvia Clean does not charge for text messages; your mobile carrier's standard rates apply.
Opt out: Reply STOP to any message to unsubscribe. You will receive one confirmation and no further messages unless you opt in again.
Resubscribe: Reply START to restore updates for bookings you previously opted into. START does not enroll a new booking or another number.
Help: Reply HELP for assistance, email support@nuviaclean.com, or call (616) 439-6333.
Carrier liability: Carriers are not liable for delayed or undelivered messages.
Consent: Consent to receive text messages is not a condition of purchase. You can complete your booking with the SMS checkbox unchecked. You may withdraw consent at any time by replying STOP. Our Privacy Policy explains how we protect your information; the SMS consent policy describes the enrollment steps.
12. Contact Information
For questions about these terms, please contact us:
- Email: support@nuviaclean.com
- Phone: (616) 439-6333